Shipping and Delivery
Products' total cost does not include freight charges.
Goods may be sent via Australia Post, Fastway Couriers or TNT which you will select in the checkout process. You may also opt to collect your order from Penrith between 9am and 2pm on weekdays or 9am - 12pm Saturday, or arrange for a courier of your choice to do so for you if you have organised this with us.
Please contact us if you are expecting next day delivery as this is not always possible given dispatch times and order back logs. We may be able to discuss a better way.
Rates are calculated on both kilo weight and cubic weight as these are the details used to charge by our couriers.
Postal and courier bags are an option in the delivery section as a courtesy for those wishing compatible items to be sent, but due to the restriction placed on us by space and dimension cannot pack your order as we would like to ensure its safety when this is chosen. Given the way these bags are treated in transport and handling we are unable to guarantee the safe arrival of your goods. Please do NOT choose this method of transport for items that may be damaged in transit unless you are happy to take on the responsibility for that damage. We do not guarantee safe arrival of parcels sent in this fashion and cannot offer refund or replacement for damage.
Parcels sent via Australia Post may weigh up to 22kg, and up to 25kg with Fastways. TNT ship multiple parcels or will take pallet quantities.
We offer 4 shipping options for you to choose from at this time.
Australia Post – Australia Post will accept parcels to 22kg maximum weight, or 25kg cubic size.Express Post is a shipping option that controls the delivery of the parcel once in the hands of Australia Post, but does not cover the packing and dispatch of your order. While every effort to send out orders promptly is made there is no guarantee your order will be dispatched in a timeline to meet your needs This can only be covered by Urgent Priority Dispatch which bumps your order to the head of the queue.
Fastways couriers – This company works on a sticker system that operates in 5kg increments outside of the Sydney Metropolitan area. The value of your first sticker is dependent on your location and covers you for dead or cubic weight – which ever is the greater. Each 5kg thereafter adds an additional excess sticker to the total weight/cubic size of 25kg. Should your parcel exceed 25kg a new parcel will need to be sent following the same pricing structure. Large and medium boxes cover goods to metropolitan areas for a flat rate of up to18kg or 6kg respectively. Fastways are unable to deliver to post office boxes, so a street address needs to be supplied to allow this method of shipping to be implemented.These stickers are trackable and insurance is in place to cover your package.
TNT- Often the best economic choice for multi parcel orders and pallet deliveries as they work on the entire delivery weight rather than a per parcel basis. Pallet shipping is an option with this company.
Collection - If you would like to pick up your order you are welcome to place your order online and collect between 9am-2pm Monday to Friday or Saturday between 9am and 12pm.